ServeWise, HPA’s exciting new national e-Learning tool developed for frontline sellers and servers of alcohol is now live. To access it go to https://servewise.alcohol.org.nz.
The tool has been developed in response to industry as well as regulatory agency demand for improved standards of training and the creation of a level playing field across On, Off and Club licensed premises.
The e-Learning provides a basic understanding of the Sale and Supply of Alcohol Act, with a strong focus on intoxication, minors, server intervention and host responsibility. It employs a vibrant and engaging game format that utilises video and animation to assist the player’s learning.
The training is tailored to meet the specific needs of both sellers of alcohol in off-licensed scenarios (ie. bottle stores and supermarkets), and servers of alcohol, in on-licensed settings (ie. bars, restaurants, cafes, clubs and entertainment venues).
The modules take approximately an hour to complete and are free of charge.
Hospitality New Zealand’s National Operations Manager, Tracy Scott comments that ‘in today’s challenging trading environment, hospitality businesses are faced with a range of compliance matters that cost time and money. Training for all our staff is vital. ServeWise is a practical and simple tool to support our obligations under the law, reduce alcohol-related harm and establish an enjoyable and hospitable environment for our customers.’
Police National Manager Alcohol Harm Reduction, Acting Inspector Andy Smith says ‘alcohol legislation has changed several elements of the way alcohol is sold, supplied and consumed and means those who sell or serve alcohol have to take their responsibilities seriously. What hasn’t changed is good host responsibility. The new HPA website ServeWise is reinforcing good host responsibility practices in addition to providing a standard across the industry and regulatory partners that will give some consistency to what is a notoriously subjective area’.