Red Badge Group is New Zealand’s leading independent provider of security and crowd management services across Key Facilities. We are a trusted partner to our clients and communities, consistently REDefining expectations of service excellence within our industry.

We currently have an opportunity for a Customer Service Representative to join the team and support our clients, this is an overnight role that forms part of the team that supports our staff across New Zealand overnight – You’ll be part of a visible frontline network, connected forward-thinking and looking towards identifying and solving issues before they become problems.

This role will also occasionally cover mobile patrols across the Auckland area as needed to support our patrol team.
This is a permanent full-time overnight position and shifts will vary but will be between the hours of 7pm and 7am.

About the Role 

  • Serve as the first point of contact for staff & clients, providing friendly and professional assistance via phone, email, or chat.
  • Providing support and assurance to employees throughout their shift.
  • Ensuring employees are on-site when required.
  • Working with our National teams to ensure process excellence is always front of mind.
  • Establish and maintain positive working relationships with frontline employees, customers and clients to enable the delivery of all services.
  • Have passion and drive to support the training of a nationwide team!

About you

  • Comfortable using technology and completing administration work
  • Have proven customer service, call centre or similar experience.
  • Great with customer service and building relationships with our team.
  • Familiar using Microsoft Office Software – at a minimum Word, Excel & Outlook. 
  • Must be reliable, confident & honest at all times
  • Strong observational skills and attention to detail
  • Excellent innovative problem-solving and critical thinking skills and be able to act independently – this role will see you working alone most of the time.
  • Valid Green COA Security License is desirable; however Red Badge can support you in obtaining one if you are 18 years old or over, have a clean criminal record & eligible to work in NZ.
  • Full clean New Zealand driving license.
  • Availability to work flexible hours, including at least 1 weekend night.

If you are passionate about security and enjoy the autonomy of working alone, apply online today.

All applicants will be required to provide proof of their eligibility to work in New Zealand.