As the leading provider of retail security solutions, Red Badge understands the unique challenges Colliers faces in managing high-traffic shopping centres with minimal on-site staff. The partnership between Red Badge and Colliers focuses on providing reliable, proactive security solutions, acting as their eyes and ears on the ground to ensure the safety and smooth operation of their sites.
Colliers selected Red Badge primarily for their exceptional account management and their ability to provide immediate support whenever issues arise. Given that shopping centres are busiest on weekends, it was crucial for Colliers to have a security provider who could offer round-the-clock coverage and respond swiftly to any situation.
Fran Allison, Senior Property Manager from Colliers emphasised, “The account management component was critical for us. Being able to reach someone when an issue arises is really important, especially during weekends when shopping centres are busiest. Red Badge’s scale and ability to cover 24/7 gives us the assurance we need.”
With many of Colliers’ sites having minimal on-site staff, their focus for security was on delivering detailed daily reports on any issues or maintenance concerns. The goal was to provide Colliers with security personnel who operate independently and confidently, ensuring they receive the information they need, without Colliers having to manage the security team directly.
Fran highlighted, “Reporting is crucial for us on sites where we don’t have an on-site Colliers presence. We rely on Red Badge’s guards to report any issues or maintenance needs. Their consistent, detailed reports give us confidence in their ability to manage our sites.”
Since partnering with Colliers, Red Badge has made significant strides in enhancing their patrol services. Our Mobile Patrols team proactively address issues like managing lockups and handling unauthorised activities, reducing after hours calls to Collier’s.
“We have seen such an improvement in the mobile patrols function since Red Badge came on board. They are proactive, handle lockups efficiently, and manage issues like removing dumpster divers from site. This proactive approach means fewer midnight calls for us,” said Fran.
Red Badge also prioritises comprehensive training for our guards, ensuring they are well-prepared and supported. This has led to a noticeable improvement in the quality of service, with Colliers expressing satisfaction with the professionalism and competence of Red Badge personnel.
Fran noted, “We’ve been really happy with the training programs offered to the guards on site. The support they receive has seen a remarkable difference in the quality of service they provide.”
Red Badge’s commitment to exceptional customer service is evident in our communication practices. We provide prompt updates on issues and incidents, maintaining ongoing communication until resolutions are reached. Our team is always available and responsive, fostering a strong and reliable relationship with Colliers.
Fran stated, “The communication from Red Badge has been excellent. We get immediate updates on any issues, which is crucial for us. Their availability and responsiveness make a big difference.”
One of the most valuable aspects of our service is the peace of mind we provide to our customers. By seamlessly managing security needs, we’ve been able to reduce disruptions and issues, allowing Colliers to focus on other aspects of property management.
Colliers has reported a significant reduction in missed lockups and unalarmed premises since partnering with Red Badge. Issues are addressed swiftly, and Red Badge’s reliability has been a standout feature. Colliers appreciates our proactive problem-solving and the initiative our guards take, making the partnership a dependable and trusted one.
“We’ve had a lot fewer issues with missed lockups and unalarmed premises since having Red Badge on board. When issues do arise, they’re resolved quickly. The reliability of Red Badge has been fantastic,” Fran shared.
Here at Red Badge we take pride in being a safe pair of hands for our customers. Our proactive, reliable security services meet Colliers’ unique needs, providing exceptional service, detailed reporting, and seamless communication. Through vigilant custodianship, we continue to deliver the peace of mind and confidence that Colliers requires in their security provider.