Managing Unpredictable Security Risks in a Healthcare Setting
Healthcare facilities face unique security challenges that differ significantly from those in other sectors. Brett Boyle, Security Operations Manager at Auckland City Hospital, highlighted the unpredictability of daily operations: “In this role, you never quite know what each day is going to bring. We have our team of guys who attend to code oranges, which are our response to escalated behaviour.” Security personnel must be prepared to handle everything from managing escalated behaviour to addressing the presence of gang members within the hospital premises. The dynamic nature of these situations demands a security team that is not only responsive but also adaptable and highly trained in handling sensitive and potentially volatile scenarios.
A Collaborative Approach with Red Badge
To enhance its security operations, ADHB partnered with Red Badge, leveraging our expertise to supplement their in-house security staff. Red Badge provides additional coverage during staff shortages, such as during annual or sick leave, and supports the hospital during large-scale events like the Coca-Cola Christmas in the Park, which requires heightened security across the hospital’s borders.
The collaboration extends beyond mere staffing solutions. Red Badge personnel undergo specific training tailored to the hospital’s requirements, ensuring they are well-prepared to integrate seamlessly into the hospital environment. This training and integration process allows ADHB to evaluate potential permanent hires from the Red Badge team, ensuring that new recruits are not only qualified but also a good fit for the hospital’s culture and operational needs.
Improved Efficiency and Responsiveness
Since partnering with Red Badge, ADHB has seen significant improvements in various aspects of its security operations. One notable outcome is the prompt reporting and management of absences and latencies, which has streamlined administrative processes such as payroll and overtime approvals. According to feedback from the hospital’s admin team, this efficiency has been a marked improvement compared to previous arrangements.
Furthermore, the proactive approach of Red Badge guards, particularly in high-risk areas like the Emergency Department, has enhanced the hospital’s ability to pre-empt potential security threats. Guards have successfully identified and managed individuals who have been previously trespassed, preventing them from re-entering the hospital and causing further disturbances.
Integration and Collaboration: A Model for Success
The partnership between ADHB and Red Badge is a prime example of effective integration between a healthcare provider and a security provider. The seamless collaboration has resulted in a reliable security framework that benefits both the hospital and its patients. Issues are promptly addressed, and the flexibility to scale up security during critical times has proven invaluable.
Brett Boyle notes that the transition to working with Red Badge was smooth, and the ongoing relationship continues to yield positive results. “It is a system that works exceptionally well for us,” Brett remarked. “The team that we’ve got, that we’ve trained in safety intervention, those guys are pretty good.” The partnership has provided ADHB with a larger pool of qualified security personnel, enhancing the hospital’s overall safety and security. It also showcases the power of collaboration in addressing complex security challenges in healthcare. By combining the expertise and resources of both organisations, Auckland City Hospital has created a safer environment for its patients, staff, and visitors.