“Red Badge has been with us since 2006. The capability of your company is unmatched in New Zealand. The ability to train your people and fulfil the roles we need, both on event days and non-event days, is a testament to your leadership in this domain.”
Sky Stadium‘s main goals with Red Badge include delivering world class customer experiences and ensuring robust security measures. Mat highlights, “Red Badge is a key partner in terms of our customers’ experience. Our organisation has limited direct contact with customers, and your staff often serve as the primary point of interaction. This partnership is critical to providing memorable and top-quality experiences aligned with the best practice in stadium experiences.”
In addition to enhancing customer experiences, Red Badge excels in adapting to the ever-changing security landscape. Mat notes, “We need our provider to stay abreast of changes and risks, ensuring staff at all levels have the necessary knowledge they need for their role. Red Badge consistently meets this expectation, positioning themselves at the forefront of security advancements.”
The integration of Red Badge’s services within Sky Stadium’s operations has been seamless. Mat praises the collaboration, stating our Wellington Events & Venues Senior Operations Manager “operates like part of our team and represents us in stakeholder meetings. This level of integration provides an extra layer of comfort, knowing we have reliable representation.”
Red Badge’s ability to keep pace with the evolving needs of Sky Stadium is a testament to their adaptability and expertise. Mat acknowledges, “The descriptions of roles have changed dramatically over time, and Red Badge’s ability to keep up with these changes has been impressive. Their core team of experienced personnel is incredibly valuable, especially during major events.”
Red Badge’s impact is evident in various areas, including the management of high-risk situations like pitch invasions. Mat highlights, “The team responsible for pitch management has greatly benefited from key personnel who have taken ownership of that space. Their well-rehearsed and well-managed approach has significantly improved our deterrence and response to pitch invasions.”
The relationship between Sky Stadium and Red Badge is built on strong communication and trust. Mat appreciates the open lines of communication with key figures like our Executive Director Andy Gollings, stating, “We’ve known each other for over a decade, and the ability to pick up the phone and resolve issues quickly is crucial. This strong relationship extends to the on-ground team, ensuring seamless operations.”
Red Badge has continually evolved its service model to meet Sky Stadium’s needs. The introduction of the gatehouse guard approach demonstrates this innovation. Mat explains, “The gatehouse piece evolved in response to the changing security landscape. Initially trialled, it worked so well that it has become a critical part of our non-event day operations.”
Red Badge Security’s leadership in event security is evident through its long-standing partnership with Sky Stadium. By consistently delivering exceptional service, staying ahead of security trends, and integrating seamlessly with Sky Stadium’s operations, Red Badge remains a trusted and indispensable partner in ensuring the safety and satisfaction of patrons.