The Port of Auckland is a complex, critical site, operating 24 hours a day, 365 days per year as New Zealand’s largest import port and the country’s primary cruise destination. It has strict regulatory, health and safety, and operational requirements across multiple government and commercial stakeholders. Providing security services in this environment demands high levels of attention to detail, quality development of and adherence to SOPs, ongoing staff training frameworks, and the ability to maintain the highest standards without compromising efficiency.
Our journey with POAL began as their cruise ship security partner, where we were entrusted with managing the safe and secure arrival of cruise visitors while ensuring compliance with POAL’s stringent operational requirements. Cruise operations play a vital role in POAL’s services, and our ability to seamlessly deliver in a highly regulated environment while upholding excellent customer experiences built a strong foundation of trust with POAL and its stakeholders.
As the port and transport industry continues to evolve, POAL recognised the need to partner with a security provider that could adapt to changing risk environments, heightened security requirements, and complex compliance demands. Our performance during the cruise ship contract demonstrated our ability to uphold high security standards while effectively managing risk, laying the groundwork for this broader, long-term partnership.
“We recognised the need to lift our game in security to meet the evolving needs of our industry,” says Paul Blackmore, POAL’s Head of Security and Access. “Red Badge brought a proactive approach to our cruise operations, and the feedback from our customers and stakeholders has been excellent. We’re looking forward to continuing this partnership as we enhance security and service standards across the wider Port of Auckland operations.”
Under this new contract, Red Badge Group will provide gatehouse guarding and access control services across the Port of Auckland site. This partnership represents a fresh approach for POAL, with a shared commitment to safety, robust security, and ensuring the highest standards of compliance and operational integrity across all port activities.
At Red Badge Group, we see this as more than a contract win. It is the continuation of a relationship built on trust, shared values, and a commitment to delivering the best outcomes for the port, the city of Auckland, and New Zealand’s wider transport and tourism industries. We are excited about the future of this partnership and look forward to working alongside the team at the Port of Auckland as we support their operations and growth in the years ahead. Ben Wooding, CEO of Red Badge commented:
“We are very grateful for the trust placed in us by the Port of Auckland. This partnership is another example of Red Badge Group’s ability to deliver services in a highly complex, compliance driven environment and we look forward to playing a supporting role in helping POAL deliver great outcomes for Auckland and New Zealand.”